For California & Nevada Consumers

This page includes important information for California and Nevada consumers. Please contact us if you have any questions.

ADDITIONAL INFORMATION FOR CALIFORNIA CONSUMERS

Under the California Consumer Privacy Act (“CCPA”), we are required to notify California consumers about our collection, use, and disclosure of their personal information (whether collected through this website or offline).  In this section of our Privacy Statement, and in accordance with the CCPA, “personal information” includes any information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household, including the categories identified in the table below to the extent they identify, relate to, describe, are capable of being associated with, or could be reasonably linked, directly or indirectly, with a particular consumer or household.

This Privacy Statement does not apply to applicants for positions with PRO FAMILIA LLC. 

Categories of Personal Information that We Collect, Disclose, and Sell

Below we identify the categories of personal information that we collect about California consumers and households, the purposes for which we use each category, and whether we disclose or sell information within each category. Please note our data collection practices set forth below are not different than those described above; rather, the CCPA specifies particular categories of data that we must address, and, in this section, we aim to describe some of the information already provided above in accordance with the categories as outlined by the CCPA. This section should therefore be read in conjunction with the further information provided in the rest of this Privacy Statement.

Please note that the CCPA defines the term “sale” very broadly to include any exchange of data for consideration of any kind, not simply selling your data for monetary compensation.

Identifiers and Similar Data:

Collection. We collect:

  • Identifiers:  your real name, alias, postal address, unique identifier, IP address (if you access our websites, emails or other digital channels), email address or other similar identifiers.

  • Signature, physical characteristics, telephone number, financial information (e.g., payment information for your reservation). We typically do not collect medical information from our guests absent an emergency situation or specific request (which typically would be information you provide to us through the Pre-Arrival Form used for all Pro Familia LLC-branded properties).

  • Commercial information, including products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.

  • Internet or other electronic network activity information, including browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement.

Sources: We collect the information directly from you, from other persons/entities making a reservation on your behalf (e.g., travel agent, a member of your travel party, someone making the booking on your behalf), from Pro Familia LLC-branded properties. In limited circumstances, we may obtain this information from carefully selected travel partners, including airlines and rental car agencies. With regard to internet or other electronic information, we collect that information automatically as you use our Site and services.

Purposes of Collection: The primary purpose of our collection and use of this information is to fulfil your reservations and enhance and personalize your experience with us. In particular, we use your information to fulfil your reservation, marketing to you (in connection with your preferences), targeted and personalized advertising to you, and as otherwise required by applicable law.

Disclosure: We disclose this information for business purposes, including at your direction, to Pro Familia LLC-branded properties (e.g., if you make a reservation through our central reservation department, then we share that information with the applicable property so that they can fulfil your request). We also share certain of your information to our carefully selected partners, including airlines and rental car agencies, for the purpose of personalizing your stay; for example, if we know that you are arriving early in the morning, we may seek to offer you an early check-in. If you use our WiFi services at Pro Familia LLC-branded properties, we share certain unique identifiers like your device’s MAC address with our internet service providers to provide WiFi to you.

Sale: We use third party targeted advertising companies that collect certain information about you through website cookies (and similar technologies designed for mobile applications). These third parties may collect information about you that they then aggregate with data collected about you through cookies placed on other websites/mobile apps. Under the CCPA, this type of sharing of information could be deemed a “sale”.  We also disclose your information to carefully selected marketing partners, advertising technology vendors and social media platforms through a central marketing/analytics company. We direct which entities may have access to your information and the scope of information to which they may access. This type of disclosure only occurs in limited markets and California consumers may opt-out at any time through our communications portal and by clicking on the Do Not Sell link on our website/in the mobile app.

Protected Classifications/Audio/Visual Data:

Collection: We do not request information about protected classifications under California law such as race, sex, age, religion, national origin, disability, citizenship information, or genetic information. Nonetheless, we may capture information related to these categories in the following circumstances, by way of example only:  PRO FAMILIA LLC branded properties use closed circuit video recording devices (e.g. Ring) for security purposes, and, the recordings may capture such information by virtue of the recording. You have the option of providing your age range when you complete the Pre-Arrival form prior to checking into your short term rental, but we do not require you to disclose that information.

Sources: We collect the information directly from you and from other persons/entities making a reservation on your behalf (e.g., travel agent, a member of your travel party, someone making the booking on your behalf). In limited circumstances, we may obtain this information from carefully selected travel partners, including airlines and rental car agencies.

Purposes of Collection: The primary purpose of our collection and use of this information is to enhance and personalize your stay with us, in particular, to provide you with the short term rental property you have requested. We may use video surveillance for security purposes, to protect the rights and interests of the property owners, as well as the rights and interests of other guests.

Disclosure: We disclose any information about special requests for business purposes, including at your direction, to Pro Familia LLC-branded properties (e.g., if you make a reservation through our central reservation department, then we share that information with the applicable property so that they can fulfil your request). If we obtain CCTV footage, we do not disclose such data except as necessary to protect our rights and interests and the rights and interests of other persons.

Sale: We do not sell this information.

Biometric and Geolocation Information:

Information Collected: We do not collect biometric information. With your consent, we collect your geolocation information through our mobile application and our website or from internet service providers through certain services we offer on property such as PRO FAMILIA LLC WIFI Service. We use this information for analytics purposes (e.g., to determine the general area where our guests may access our services from), to personalize your experience (e.g., suggest areas of interest), and, in certain limited markets, to provide special offers based on your location.

Sources: We collect geolocation information directly from you and automatically as you use devices designed to collect geolocation information, your own device.

Purposes of Collection: The primary purpose of our collection and use of this information is to enhance and personalize your stay with us. In particular, we use your information to create a faster check-in and/or room entry experience. With regard to geolocation information, we also seek to offer you relevant offers based on your location, where permitted.

Disclosure: Where this service is offered, we may disclose your biometric information to service providers that assist us in validating your identity. We may make available your biometric identifier to the Pro Familia LLC-branded property where you are staying for the purposes of that particular stay.

Sale: We do not sell your biometric information.

Inferences: We may draw (or use service providers to draw) inferences from any of the information identified above to create or enhance a profile about a consumer reflecting the consumer’s preferences and tendencies (e.g., what types of properties the consumer prefers, how frequently the consumer travels, etc.). We may purchase aggregated and deidentified data and append such data to your profile (e.g., based on your age range) to assist us in determining relevant marketing opportunities.

Sources: We draw inferences based on the data collection described in this Notice.

Purposes of Collection: We use inferences to enhance your overall experience with PRO FAMILIA LLC. For example, we may use inferences to identify and to offer relevant marketing opportunities.

CALIFORNIA CONSUMER RIGHTS

California law grants consumers certain rights and imposes restrictions on particular business practices as set forth below. California consumers have the right to request that we disclose what personal information we collect, use, disclose, and sell about you.

Do-Not-Sell. California consumers have the right to opt-out of our sale of their personal information.  We do not knowingly collect personal information about consumers that are younger than 18 years nor do we have actual knowledge that we sell personal information about consumers that we know are younger than 18 years old. To exercise your opt-out rights, submit a do-not-sell request by clicking on the link in the footer of this website. If you use an authorized agent to submit a do-not-sell request, we will ask your agent to provide information to demonstrate the agent has your authorized consent to submit a request. Proof of authorization evidenced by your signed permission should be submitted to thelodgeokc@gmail.com. We may also ask you to provide information to verify your identity directly with us.

Requests for Copy, Deletion and Right to Know. Subject to certain exceptions, California consumers have the right to make the following requests, at no charge, up to twice every 12 months. Please see Submitting Requests for instructions about how to exercise your rights:

Deletion: The right to request deletion of their personal information that we have collected about you, subject to certain exemptions.

Copy: The right to request a copy of the specific pieces of personal information that we have collected about them in the prior 12 months.

Right to Know (Collection): Where we have collected their personal information, the right to request that we disclose certain information about how we have handled their personal information in the prior 12 months, including: the categories of personal information collected; categories of sources of personal information; business and/or commercial purposes for collecting and selling their personal information; and the categories of third parties/with whom we have disclosed or shared their personal information.

Right to Know (Disclosure and Sale): Where we have sold or disclosed for a business purpose their personal information, the right to request that we disclose certain information about how we have handled their personal information in the prior 12 months, including: the categories of personal information collected; categories of third parties to whom the consumer’s personal information has been sold and the specific categories of personal information sold to each category of third party; categories of third parties to whom personal information has been disclosed; and the categories personal information that we have disclosed or shared with a third party for a business purpose.

Submitting Requests. You can exercise your rights by contacting us at 1 (405) 420 2928. We will respond to your Copy, Delete and Right to Know requests within 45 days, unless additional time is needed, in which case we will let you know.

When you submit your request, we will take steps to attempt to verify your identity. We will seek to match the information in your request to the personal information we maintain about you. As part of our verification process, we may ask you to submit additional information, or use identity verification services to assist us. Please understand that, depending on the type of request you submit, to protect the privacy and security of your personal information, we will only complete your request where we are satisfied that we have verified your identity to a reasonable degree of certainty.

Authorized Agents. The CCPA allows California consumers to designate an authorized agent to exercise their rights under CCPA. If you use an authorized agent to submit a request, we will ask your agent to provide information to demonstrate the agent has your authorized consent to submit a request. Proof of authorization evidenced by your signed permission should be submitted to thelodgeokc@gmail.com. We may also ask you to provide information to verify your identity directly with us.

Incentives and Discrimination. The CCPA prohibits discrimination against California consumers for exercising their rights under the CCPA and imposes requirements on any financial incentives offered to California consumers related to their personal information.

Discrimination: if consumers exercise their rights under CCPA, businesses may not discriminate against them including by denying or providing a different level or quality of goods or services or charging or suggesting that a business will charge different prices or rates or impose penalties, unless doing so is reasonably related to the value provided to the consumer by the consumer’s data.

Metrics on California Consumer Rights Handling

Metrics, such as the number of requests we received, complied with, denied, and the median or mean number of days within which we substantively responded to requests, where required for the previous calendar year, can be provided via written request to thelodgeokc@gmail.com.

Your California Privacy Rights under California’s Shine-the-Light Law

Under California’s “Shine the Light” law (Cal. Civ. Code § 1798.83), California residents who provide us certain personal information are entitled to request and obtain from us, free of charge, information about the personal information (if any) we have shared with third parties for their own direct marketing use.  Such requests may be made once per calendar year for information about any relevant third party sharing in the prior calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to thelodgeokc@gmail.com. In your request, please attest to the fact that you are a California resident and provide a current California address.

Contact Us

If you have questions about our privacy practices, would like to make a complaint, or to request a printable version of this Privacy Statement, please contact us at thelodgeokc@gmail.com. This California privacy notice is effective from January 1, 2020 and was last updated on November 8, 2022.

 

ADDITIONAL INFORMATION FOR NEVADA CONSUMERS 

Nevada privacy law grants residents of Nevada certain rights and imposes certain restrictions on particular business practices. To exercise your individual rights under the Nevada laws, please contact thelodgeokc@gmail.com.

Changes to this Privacy Statement

In some instances, we may have to change, modify or amend this Privacy Statement in order to comply with the evolving regulatory environment or the needs of our business. Subject to any applicable legal requirements to provide additional notice, any changes to this Privacy Statement will be communicated through our websites and mobile applications. However, if there will be changes made to the use of your personal information in a manner different from that stated at the time of collection we will take appropriate steps to notify you, such as by posting a notice on our website for 30 days prior to the changes taking effect or by emailing you. We will obtain your consent to such changes where required to do so by applicable law. 

Effective Date: November 8, 2022